Category: Business

  • Transition to Project-Based Work: Embrace the Future of Work

    Transition to Project-Based Work: Embrace the Future of Work

    Work continues to evolve rapidly, with companies shifting away from role-based work to project-based work. With the rise of artificial intelligence, companies must adapt with new approaches for getting work get done. Project-based work can help companies succeed in the future of work — as it fosters agility and innovation.

    Here’s how to transition to a project-based approach to accelerate sustainable growth in the future of work.

    Understanding Project-Based Work

    First, what is project-based work? Project-based work involves creating distinct projects with clearly defined scopes, milestones, and deliverables. Usually, project-based work also allows for scope expansion if both parties agree. This flexibility allows for projects to grow as needed. Projects can be conducted asynchronously, synchronously remotely, or may require in-person meetings and even travel. Project-based work prioritizes clarity with well-defined goals, milestones, and timelines with an emphasis on alignment with business objectives over specific job functions. At Lau Labs, we almost exclusively engage in project-based work. We find that while old-school retainer models offer stability and predictability, project-based work provides us with greater flexibility and access to more specialized experts while being cost-effective.

    The Advantages of Project-Based Workers

    Project-based workers bring experience from diverse roles across many industries. They are often adept at navigating uncertainty and complexity. Their ability to quickly gather, understand, and apply new information — along with existing knowledge — to new situations is a huge advantage. Whether it’s tackling unforeseen challenges or seizing unexpected opportunities, project-based workers excel in completing project goals while staying flexible in their mindset and approach. Project-based workers have allowed us to bring on niche experts for very short durations in a cost-effective way.

    Unlocking the Benefits of Project-Based Work

    Project-based work offers numerous benefits. It allows for greater agility — making it easier for teams to respond and adjust rapidly to unforeseen market forces. By leveraging a hybrid talent pool — of employees along with a virtual talent bench of freelancers and on-demand advisors — companies can supercharge innovation and streamline operations. To be clear, project-based work is not about replacing employees — it’s about empowering your team to collaborate with project-based workers to achieve more with less. This approach allows organizations to tap into a broader range of expertise and resources — ultimately leading to increased productivity.

    Project-Based Work Examples

    Some examples of project-based work include developing a marketing campaign, planning an off-site event, conducting market research for a new product line, interviewing users to inform future strategies, implementing a new CRM, conducting feasibility studies, creating your first customer knowledge base, and much more. Most project-based workers will specialize in a few different general project types while being open to collaborating on new project types. For organizations, the opportunities for applying project-based work are limitless and can be used in almost any industry and with any business function.

    Navigating the Transition to Project-Based Work

    Becoming a project-based organization requires careful planning and execution. Key steps include redefining work definitions, emphasizing proactive planning, adopting a documentation-first mindsetrethinking meetings to allow for asynchronous work, building a talent bench, and prioritizing soft skills and critical thinking skills. Fostering a culture of collaboration and adaptability is also important.

    The Importance of Communication

    Effective communication is crucial in project-based work, which is ultimately a collaboration between employees and project-based workers. Employees must prioritize clarity and detail in their communication to ensure that project objectives, expectations, and timelines are clearly understood by all stakeholders. Clear communication creates an environment where ideas can be freely exchanged, feedback can be effectively communicated, and solutions can be collectively developed. This naturally leads to innovation and creative problem-solving.

    Looking Ahead

    As the future of work unfolds, we’ll see more work shift to project-based work over traditional role-based work. Embracing this shift can position organizations for success in today’s rapidly changing world, allowing teams to thrive despite uncertainty. Project-based work has the potential to redefine the way all of us work — employees and project-based workers alike. The time for transformation is now.


    Lau Labs provides executive-level coaching, fractional COO, and other strategic advisory services, specializing in creating and improving processes to maximize efficiency, reduce costs, and increase customers and revenue. We advise and invest in entrepreneurs, start-ups, and small businesses in a multitude of areas.

  • ‘Good Jobs’ to Create Prosperity Together

    ‘Good Jobs’ to Create Prosperity Together

    I’m fascinated by the Future of Work. So when I read Adam Davidson’s piece for the NYTimes Magazine Future of Work Issue titled “Managed by Q’s ‘Good Jobs’ Gamble”, I had to get a copy of the Zeynop Ton’s The Good Jobs Strategy.

    Having worked for a big corporate retailer that recently came out of bankruptcy and having operational experience in small businesses, the ideas in Ton’s book weren’t new to me. But Ton, a professor at MIT’s Sloan School of Management, does a phenomenal job of conveying the importance of creating human-centered operations to create fulfilling jobs that pay well, while also improving returns for companies’ investors. Moreover, she illustrates clear examples for putting the Good Jobs Strategy into practice.

    Ton boils down the ‘Good Jobs’ operational strategies to four choices:

    • Offer Less: offer fewer products to increase customer satisfaction while streamlining operations
    • Standardize and Empower: use scientific management to examine the work environment to determine which tasks should be standardizes (those which must be done efficiently and consistently) and which tasks to trust to empowered well-trained employees
    • Cross-Train: empower your employees to do many tasks, leading to greater job satisfaction while increasing productivity
    • Operate with Slack: overstaffing costs less than you think, and understaffing comes with many hidden costs

    Using these strategies, companies can create ‘Good Jobs.’ Jobs that pay a middle-class salary and create a sense of purpose and empowerment at work, while allowing employees to have a meaningful personal life.

    Drawing on more than a decade of research, Ton shows how companies like Southwest Airlines, Trader Joes, Costco, UPS, In-N-Out Burger, use human-centered operational excellence to of­fer low prices to customers while ensuring good jobs for their employees and exceptional returns for their investors.

    Ton’s book left me hopeful that we can increase the collective prosperity of all Americans by implementing her research.

    Now go out and get yourself a copy, and use the Good Jobs Strategy to build and grow your business.